my story

"If you believe that something can be made better, put in the effort to do it."

Bob Iger

Iger's belief in and commitment to the continuous pursuit of perfection speaks to my soul. I'm of the opinion that everyone, everything, and every business can (and should) pursue lifelong betterment. Not because that person, thing, or business is inherently flawed, but because change is constant, and with change comes new opportunities to become even more embodied and aligned.

When reviewing some of my work experience below you'll see some 

throughlines: cross-functional organization, thoughtful and integrated long-term planning, and operational excellence. I obsess over uncovering pain points, inefficiencies, and lackluster outputs that plague the client and employee experience. Once found, I partner with all departments to roll out new and/or revised product offerings, deliverables, processes, dashboards, feedback loops, etc. that were designed with the clients and all business units in mind. 

timeline

2002        2006       2015        2017        2019        2021        2022       2024

I started making and selling necklaces to my elementary school teachers.

Redlining our real estate catalogues that came in the mail became my favorite way to pass time.

Admittedly, I had no idea what I wanted to do professionally after college, so I hardly felt ready to make this decision at the time.

After graduating Summa Cum Laude from Bentley University, I packed up my life and moved to CA.

Convinced a job in Marketing wasn't for me, I became a Property Manager.

Seeking a professional challenge, I took a job in tech as a Client Success Manager (CSM), blending Sales, Ops, and Client Relations.

I also started a side hustle, consulting small businesses on their Ops and Client Experience strategies.

I took my side hustle full-time, serving as an "Outsourced COO/Chief of Staff" to business owners of service-based businesses.

I loved the consulting work and my clients, but, missed the stability of working for an organization. 

An "intrapreneur" at heart, I rejoined corporate America, crafting a unique role for myself where I am involved in streamlining Ops to enhance the client and employee experience.

I started making and selling necklaces to my elementary school teachers.

bitten by the
entrepreneurial bug...

bitten by the entre-preneurial bug...

I've always been wired to spot what can be improved.

I declared myself a marketing major.

with the utmost courage...

Realization: full-time
entre-preneurship isn't for me.

Realization: full-time
entrepreneurship isn't for me.

Because I wholeheartedly believe in continuous improvement, I have embarked on the journey of getting my MBA. Stay tuned!

& to bring it all back to the above  bob iger quote...

2002

2006

2015

2017

2019

2021

2022

2024

Iger's belief in and commitment to the continuous pursuit of perfection speaks to my soul. I'm of the opinion that everyone, everything, and every business can (and should) pursue lifelong betterment. Not because that person, thing, or business is inherently flawed, but because change is constant, and with change comes new opportunities to become even more embodied and aligned.

When reviewing some of my work experience below you'll see some throughlines: cross-functional organization, thoughtful and integrated long-term planning, and operational excellence. I obsess over uncovering pain points, inefficiencies, and lackluster outputs that plague the client and employee experience. Once found, I partner with all departments to roll out new and/or revised product offerings, deliverables, processes, dashboards, feedback loops, etc. that were designed with the clients and all business units in mind.